Error: Order Cart Submission Failed

Common Errors from Integrations

IN THIS GUIDE

Overview
Fulfillment by Amazon (FBA)
Dubow
MWW
WooCommerce
Full general Errors for Multiple Integrations

Overview

Occasionally when an order is submitted for fulfillment or when trying to make a connection between Club Desk-bound and an integration, you will receive an error bulletin letting you know the order was not successfully submitted or that something is wrong with the connexion. These errors can be ambiguous and difficult to sympathize, making it difficult to know what to fix for everything to work as expected.

If y'all take an guild that doesn't seem to be submitting, you tin notice the error message by scrolling down to the Order History department near the bottom of the gild page:

This guide will go over some of the common errors that show up in Order Desk, what they mean and how to fix them. When in doubtfulness, contact your fulfillment service or the integration throwing the mistake for help regarding the meaning of the error and contact Order Desk-bound Support for aid with fixing the fault or resubmitting an order.

Please keep in mind that Club Desk-bound is an app that is communicating between your shopping cart and your fulfillment service. When yous receive an mistake message, especially with an order that didn't submit for fulfillment, this is typically a bulletin that Lodge Desk is relaying to you direct from the the integrated service - not an error with or from Social club Desk itself. If an error doesn't make sense and you believe that everything is accurate about the social club, contact the company the error is coming from to find out more.

Tip: We volition update this guide as we see new errors and learn their meaning. If you have an fault you don't meet on here and need more help, contact Order Desk support, though nosotros may have you contact the integrated service for more description on the specific issue.

Common Fulfillment by Amazon (FBA) Errors

For a list of mutual FBA errors, please click through to the expanded guide hither.

Common Dubow Errors

1. Order Could Not Be Submitted to Dubow: A ProductName was given without a Mill and no match was found
2. Order Could Non Be Submitted to Dubow: Customer does not have rights to DesignID

1

Guild Could Not Be Submitted to Dubow: A ProductName was given without a Manufactory and no lucifer was establish

What information technology ways: Nearly probable one of the variations on an particular in the order isn't matched to Dubow's name for the variation.

What caused information technology: When the variation on the detail doesn't friction match Dubow's name for that variation (for case, the color is written down slightly different, i.due east.: gray vs gray), Dubow won't recognize the item and won't have the gild.

How to prepare information technology: Double bank check that the variations lucifer Dubow'due south variation names exactly. If they don't, edit the item(s) in the club and resubmit.

2

Guild Could Not Be Submitted to Dubow: Customer does non have rights to DesignID

What it means: Dubow doesn't recognize the DesignID on the order.

What caused it: This fault can really be caused by a temporary glitch. If you lot get this error, wait a few seconds so try to re-submit the order.

How to set up it: If resubmitting the lodge doesn't resolve the trouble, contact Dubow for farther help regarding the order and the Blueprint ID they provided.

Common WooCommerce Errors

1. WooCommerce Fix Order Status Failed: Missing parameter information
2. Connection to WooCommerce failed. coil error 60: Peer'due south Certificate issuer is not recognized.
3. My Orders Are Importing Late

1

WooCommerce Set Lodge Status Failed: Missing parameter data

What it ways: Something is blocking the way Lodge Desk and WooCommerce communicate with each other, preventing necessary data from passing through the API.

What acquired it: This error typically means 1 of two things: either in that location is a plugin being used in the WooCommerce store that is interfering with the way data is pushed and pulled through the API, or a firewall is blocking the fashion Order Desk-bound needs to communicate with the cart. In both cases, this is an issue on the WooCommerce side that needs to be addressed and cannot exist fixed from within Order Desk.

How to fix it: This requires checking in WooCommerce for any analytics or security plugins that may be interfering with connection or checking that in that location isn't a firewall blocking Guild Desk. Please refer to this doc for the most current Order Desk IP addresses that should be whitelisted in the case of a firewall event.

FYI: This type of fix often requires help from either your host or a professional developer, and is out of the realm of support Order Desk is able to provide.

two

Connection to WooCommerce failed. cURL error lx: Peer'due south Certificate issuer is not recognized.

What it ways: The SSL certificate on your store'due south domain is non configured properly which is causing the connection between WooCommerce and Social club Desk to fail.

How to gear up it: Check your domain using this website and contact your web host for assist addressing any errors that are found. Typically the errors will have to practise with incomplete chains.

FYI: For more information, please refer to the WooCommerce FAQ on SSL certificates.

three

My Orders Are Importing Late

What it means: There is a lengthy delay betwixt an order being placed, and the order arriving in Society Desk.

What caused information technology: This can be due to a conflict between the time zone used in the WooCommerce server, and the time zone set up in Order Desk. When Order Desk checks the WooCommerce server for new orders after a specific date, we're not seeing any because the date we ask for doesn't lucifer the date in the server, even though in that location may exist a new order waiting to exist imported. After enough hours has passed, the lodge will eventually import because the date volition finally match.

How to fix information technology: Switch over to the new WooCommerce API. In your Lodge Desk shop, head on over to your WooCommerce settings and enable Use New API Version, which yous can read more than near here. This changes the import beliefs, where previously your Guild Desk-bound store would import orders past date, the new API version volition instead cheque for the almost contempo l orders on a regular basis.

Mutual MWW Errors

1. Order Non Submitted to MWW Because All Order Items Were Skipped
2. Order Could Non Exist Submitted to MWW: There was an error submitting guild information to MWW: String or binary data would be truncated. The argument has been terminated.

1

Order Not Submitted to MWW Considering All Order Items Were Skipped

What it means: MWW doesn't know enough about the items in the order to be able to fulfill the order.

What caused it: For MWW to fulfill an order, they need 2 important details for each particular in the guild: the print_sku and the print_url. If either of these are missing, they will not be able to take the society. The print_sku is their SKU (or product lawmaking) for the product that was ordered, and the print_url is your impress file for that item using their template for the product. Sending them your own production proper noun or SKU will not be plenty information for them to know what y'all need printed.

How to set it: The quickest way to fix this is to click on the Item Name in the order and add two variations, one for the print_sku and one for the print_url. In the Value field for these variations, add MWW's SKU and a straight link (the URL) to your print file:

FYI: If you demand more information on how to gear up up your Order Desk business relationship and submit orders to MWW, this Print on Demand Fulfillment guide provides a thorough walkthrough and explanation of all the steps necessary to somewhen make this automatic, so you won't need to add together variations to each club item before submitting to MWW.

2

Gild Could Not Be Submitted to MWW: In that location was an error submitting social club information to MWW: String or binary data would be truncated. The argument has been terminated.

What it means: The lodge can't pass through to MWW because one or more than of the fields is incorrect.

What caused it: Take a look at the item(due south) in the order, specifically at the print details. The print_sku should be MWW's production code for the detail and the print_url should exist the link to your artwork file. Every time this error comes up, it'due south because the code and the url are switched, where print_sku has the link to the artwork file and print_url has MWW's product code. It'south very easy to miss this mistake, but very easy to fix it likewise!

How to ready information technology: There are a few ways to set up this, depending on where the print details are saved. If they are variations on the item, become into the particular in the order and bandy the variation field names for print_sku and print_url, and so resubmit the order. If, all the same, the inventory item in Order Desk-bound is saved with the wrong metadata fields, make sure to become into that inventory item and bandy them and re-salve it. You will still demand to go into the lodge item and edit that likewise. Since the metadata is saved to the order, you can add variations for print_sku and print_url instead, which will override the metadata fields, and and then submit the society to MWW.

Full general Errors for Multiple Integrations

1. Order Could Not Be Submitted to [Fulfillment Integration] Because It Has Already Been Submitted
2. Error: Order Item: Could non detect part number "xxx"!
3. Lodge Could Not Be Submitted to [Fulfillment Integration]: There was an fault submitting lodge information for Guild #xxx: Gild Id Empty

one

Guild Could Not Exist Submitted to [Fulfillment Integration] Considering It Has Already Been Submitted

What it means: Once an order has already been submitted for fulfillment, whether it was shipped or canceled, it won't be able to exist submitted again.

What caused information technology: The fulfillment service will run into the exact same club number as an order they accept already fulfilled or that was canceled, and they can't re-procedure the same lodge.

How to set it: The quickest way to fix this is to alter the club number and resubmit the order. To do this, click on the Edit Order Details push and add together a -x to the end of the order number:

Relieve your changes and manually resubmit the order to your fulfillment service.

2

Fault: Order Item: Could not find part number "xxx"!

What it means and how to gear up it: With impress on demand integrations, you may occasionally get an error that the order wasn't submitted because a role number can't be constitute. If you check that the office number is accurate, try to resubmit the order to make certain it wasn't a temporary glitch.

If you become the same fault after resubmitting the order, this tin mean that the print on demand provider needs to double check their ain records to make sure the part number is in their system. In this consequence, delight contact your printer to ensure they have added the authentic part number to their organisation and resubmit the society after you receive confirmation from them.

iii

Order Could Non Be Submitted to [Fulfillment Integration]: There was an error submitting society data for Order #xxx: Order Id Empty

What it means and how to fix it: The Order ID might actually not be empty, merely in that location is a problem with the Order Number that won't let the order submit. Check for whatsoever special characters (such as "&") in your Order Number and remove them. These characters can cause an error with the Society ID when it passes through the API to certain integrations. Once removed, try to resubmit the order. If you go along to get an fault message, contact Club Desk-bound Back up for more assistance.

Yet demand assistance? Contact U.s.a. Contact Us

Final updated on February xi, 2022

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Source: https://help.orderdesk.com/article/210-common-errors